You are here

  • ITIL Intermediate Lifecycle CSI
    Pultorak & Associates’ ITIL® Version 3 (V3) Intermediate Qualification: Continual Service Improvement (CSI) course is a three-day (21-contact hour) course leading to the ITIL® Intermediate Qualification: CSI Certificate. The CSI Certificate is a freestanding qualification, but is also part of the ITIL® Intermediate Capability stream, and one of the modules leading to the ITIL® Expert in IT Service Management Certificate.
  • ITIL V3 Intermediate Lifecycle Service Operation
    Pultorak & Associates’ ITIL® Version 3 (V3) Intermediate Qualification: Service Operation (SO) course is a three-day (21-contact hour) course leading to the ITIL® Intermediate Qualification: SO Certificate. The SO Certificate is a freestanding qualification, but is also part of the ITIL® Intermediate Capability stream, and one of the modules leading to the ITIL® Expert in IT Service Management Certificate.
  • ITIL V3 Awareness VIL
    This course requires an enrollment key
  • ITIL V3 Managers Bridge VIL

    This is the ITIL® Version 3 (V3) Managers Bridge course. This course teaches you the new concepts and changes to ITIL® Version 2 (V2). ITIL® V3 was released in 2007 as an update to the ITIL® body of knowledge. This course teaches the latest version of ITIL® for those who already have Managers-level certification from the previous versions of ITIL®.