Pultorak & Associates’ ITIL^® Version 3 (V3) Intermediate Qualification: Operational Support and Analysis (OSA) course is a 5-day (30-contact hour) course leading to the ITIL^® Intermediate Qualification: OSA Certificate. The OSA Certificate is a freestanding qualification, but is also part of the ITIL^® Intermediate Capability stream, and one of the modules leading to the ITIL^® Expert in IT Service Management Certificate.

• ITIL Expert: Don Boylan