Pultorak & Associates’ ITIL^® Version 3 (V3) Intermediate Qualification: Continual Service Improvement (CSI) course is a three-day (21-contact hour) course leading to the ITIL^® Intermediate Qualification: CSI Certificate. The CSI Certificate is a freestanding qualification, but is also part of the ITIL^® Intermediate Capability stream, and one of the modules leading to the ITIL^® Expert in IT Service Management Certificate.

• ITIL Expert: Don Boylan
• ITIL Expert: Marlys Powers